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On January twenty fifth I contacted American Airlines, as I looked at our reservations and recognized that my Daughter experienced us traveling all day long, So I identified as to up quality our tickets to firstclass as I did not want to travel all day long in mentor. I take advantage of lay endeavor to vacation firstclass as I am positive you can review but I'm wanting to help save my Miles as we're planning a significant family/graduation excursion to Hawaii.
Also, you will discover identification needs with the airport because it relates to domestic airline travel. All consumers age eighteen a long time and older should current Formal Image identification right before boarding the plane.
We have already been Recurrent flyer shoppers for over thirty decades, and among the list of sights for us to continue along with your services will be the perks you give to us and the good service We now have normally experienced in lots of visits with AA. On Jan 29 2015, I identified as AA en Español for making preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Woman Ana Maria helped me with the many paper perform and I did pay for all the additional bills with my City Credit Card foe my spouse and myself and Ana Maria informed me that I will obtain affirmation on my e mail, and gave me around the cellphone our two locator information. Very well, right now when I termed all over again mainly because we did not get the information on my e mail, we had been educated to our shock that only my partner experienced reservation and there was absolutely nothing on record for myself!
Member. I made available to buy the seats mainly because I utilized the majority of my miles on this holiday vacation. I don’t realize each time I fly American I've problems’s.
I flew from Orlando to Dallas to Las Vegas yesterday and After i bought dwelling and unpacked, I observed considered one of my items was missing from considered one of my checked baggage.It was a shaving kit which was in a zippered pocket on the skin of a bag. I called buyer service in Las Vegas and was informed there is nothing they will do.
On April 15th, 2013 I received a check in the mail from you and was exceptionally dissatisfied After i opened the envelope to see the Test written out was approximately 1/4th the amount I'd initially submitted for reimbursement.
it is actually pitiful to possess to report that my a number of emails to Client Relations have not been answered as of to date Oct 29, a complete not enough by far the most elementary courtesy towards an eighty four many years previous 1st-Course passenger and Regular Flier….
I've attempted, with no good results to reach your shopper service Division. I misread the flight time for your personal flight 3530 and need to vary it. I attempted contacting in just 5 minutes of booking this flight but have had no response. I have not despatched this information right before
Upon landing in Roatan on Feb fourteen, I acquired a piece of my luggage was continue to in Miami and they would have it within the aircraft on the subsequent flight from Miami to Roatan, the next Saturday!
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I want to make this report back to you. I used to be astonished which i was not able to produce a report by cellular phone. Sallianne Dale
I’m no guaranteed who to send this message to…this is the only e-mail I could locate. I felt that 85% of your agents Performing between LGA and JFK among eight/9 and 8/ten have been extremely unfriendly. My spouse and I were being scheduled to fly from LGA to CMH 8/9 to the 6pm flight. On account of temperature it was delayed and just after sitting down over the Tarmac for more than two hrs was ultimately xld. Understandable. I will say the flt employees was extremely accommodating, helpful and enjoyable. Nevertheless whenever we waited in line we were eventually handed new boarding passes with nothing at all stated by the man carrying a vest Having said that “supervisorâ€â€¦he did say This can be the 1st and only solution (8/ten at 815pm). We took it and stayed for the airport to discover about standby solutions the following early morning when gate brokers returned. Once the agents returned (we if system were awake 24 hrs at this point) they stunned us by stating that our alternate return was booked out of JFK not LGA…wonderful of SOMEONE to inform us this significant detail!
I used to be making an attempt to acquire ticket for 15 yr outdated son and couldn’t use Web page for he was regarded as insignificant. I termed buyer service and he or she assisted me with airline buy. I precisely questioned if I necessary to cancel if I could in 24hours. This attendant claimed Sure. I discovered four hrs afterwards the reason son would wish to fly was cancelled. I named back to terminate the flight the attendant instructed me I couldn’t cancel flight and it had been a nonrefundable ticket. I told her scenario as mentioned previously mentioned she stated she couldn’t do everything. I requested for a supervisor, I bought one and described your situation, she explained I couldn’t cancel it and obtain my a refund she was really rude and hung up on me. I referred to as back to ask for an additional supervisor and as I had been speaking with this supervisor she educated me that the last supervisor stated in her file I refused voucher. What ever a voucher was I was not even sure. Then second supervisor told me what she assumed. Hence the flight wasn’t cancelled given next page that she mentioned to attend a few days right before I make my last choice and she would wave altering payment to do so and I shouldn’t have any issues.